DYU Healthcare is a premium healthcare and aesthetics brand offering advanced treatments in skin, hair, wellness, and cosmetic gynecology. We focus on delivering exceptional patient experience with ethical, result-driven care.
Role Overview
We are looking for a confident and empathetic Telecaller Executive who will be the first point of contact for patients. Your role is crucial in handling inquiries, building trust, and converting leads into clinic visits.
Key ResponsibilitiesLead Handling & Conversion
- Handle incoming and outgoing calls from potential patients
- Respond to WhatsApp and online inquiries promptly
- Explain treatments, offers, and services clearly
- Convert leads into booked appointments
Follow-ups & Coordination
- Maintain regular follow-ups with interested leads
- Ensure appointment confirmations and reminders
- Coordinate with clinic teams for smooth patient flow
Patient Experience
- Provide polite, clear,
and qualified communication
- Understand patient concerns and guide them accordingly
- Build trust and ensure a positive first impression
Data & Reporting
- Maintain lead records in CRM or tracking sheets
- Update daily call reports and conversion status
- Track performance and improve conversion rates
Requirements:
- 1-3 years of experience in telecalling / customer support / sales
- Excellent communication skills (English + Kannada/Tamil/Hindi preferred)
- Confident, patient, and persuasive personality
- Ability to handle high call volumes and follow-ups
Preferred Skills
- Experience in healthcare, clinic, or aesthetic industry
- Knowledge of treatments (skin, hair, IVF, etc.)
- CRM or lead management experience
What We Offer
- Fixed salary + attractive incentives
- Growth in a premium healthcare brand
- Friendly and supportive work environment
- Performance-based rewards