Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Manage customer queries through chat platforms (WhatsApp, website chat, etc.).
- Respond to customer inquiries promptly and accurately.
- Resolve customer complaints and escalate issues when required.
- Maintain proper records of all customer interactions (calls & chats).
- Follow up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal teams for quick problem resolution.
Pay: From ₹25,000.00 per month
Ability to commute/relocate:
- Unknown, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)