Job Summary:
Responsible for managing room reservations, handling guest inquiries, and ensuring personalized booking experience aligned with boutique hotel standards.
Key Responsibilities:
- Manage bookings in PMS (IDS/Opera or similar)
- Provide detailed information on rooms, packages, and services
- Coordinate with front office and sales team
- Maintain booking records and prepare reports
- Ensure personalized guest communication and follow-ups
Skills Required:
- Knowledge of PMS and OTA platforms
- Excellent communication and customer service skills
- Attention to detail and coordination ability
- Understanding of boutique/luxury hospitality preferred
Qualification & Experience:
- Hotel Management / Graduate preferred
- 1-4 years experience in hotel reservations
Job Types: Full time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
📌 Reservation: Boutique Hotel (Lonavala)
🏢 Care Plus Facility Private
📍 Lonavala
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