What you’ll be doing
- We currently have an opening for an energetic, highly motivated, customer-focused, and proactive team player for our Customer Success Manager position. This person will be charged with serving as the face of Gyrus Systems to our clients and users and focusing on the enablement and adoption of our LMS platform, building a strong relationship with the client to drive retention and renewal. As a Customer Success Manager, you will:
- Be the primary contact and advocate for our Customers.
- Become an expert in Learning Management Systems (LMS) product, adoption, and implementation, including its challenges and processes.
- Deliver professional Administrator training as part of onboarding recent customers.
- Be a friendly professional advisor and know when to suggest best practices, how to defuse problems, and always address our customers’ issues in a timely manner.
- Work as a part of the customer success team to develop strategies for scale, growth, and increased quality of service.
- Advocate extended usage,



by explaining the value of new modules and services to existing customers.
- Work closely with our Engineering and Quality Assurance team to make an impact on thousands of users globally by signing off product releases.
- Continually generate good content to supplement the existing Gyrus knowledge base and videos.
- Actively create documentation and other training materials to continually expand the library of resources available to internal and external clients.
- Generate up-sell opportunities from new product features adoption and through upgrades.

Who you are

Experienced. This role is for someone with 5+ years of experience in B2B customer service, account management, or sales-related role, preferably in a start-up or fast-growth SaaS organization.

A Strong Communicator. You can communicate complex topics to diverse audiences in both written and oral formats. Experience in building out technical documentation, training materials, and supp

📌 Customer Success Executive (Surat)
🏢 Gyrus Systems
📍 Surat