Key responsibilities

Require 2 to 4 years experience.
- Issue resolution: Troubleshoot and resolve customer complaints, issues, and problems efficiently.
- Product and service information: Provide accurate and up-to-date information about products, services, and policies.
- Order and account management: Process orders, payments, returns, and exchanges.
- Record keeping: Maintain detailed and accurate records of customer interactions and transactions.
- Escalation: Escalate complex issues to the appropriate department or manager.
- Sales and upselling: Identify opportunities to upsell or cross-sell products and services.
- Follow-up: Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Collaboration: Work with other departments to ensure a consistent and positive customer experience.
- Feedback:



Provide feedback to management on customer concerns and trends.

Required skills and qualifications
- Robust communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Empathy and a customer-oriented attitude.
- Technical proficiency with relevant systems.
- Ability to multitask and manage time effectively.
- Product knowledge and the ability to continuously learn about new offerings.
- Typically requires a high school diploma or equivalent.
- Prior customer service experience is often preferred.

Job Type: Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Representative (Pune)
🏢 Snark Power
📍 Pune