Londonist DMC is a student accommodation agency with over 30 different locations across London, providing both short-term and long-term accommodation options. Each of our accommodations offer stylish and comfortable en-suite rooms, studios, and apartment rooms, and access to outstanding facilities, such as gyms, cinemas, social and study spaces, and 24/7 in office security and maintenance teams.
We are looking for a Sales Representative to join our team. This role is an excellent opportunity for university students seeking placement experience or recent graduates looking to gain practical experience in the student accommodation industry.
Responsibilities:
Manage assigned resident accounts by conducting outbound calls and handling inbound enquiries related to overdue balances.
Negotiate payment arrangements in line with company policies and escalation guidelines.
Accurately record all payments, commitments, disputes, and communication activities within the CRM system.
Maintain detailed and up-to-date account notes to support effective follow-ups and compliance requirements.
Work collaboratively with Finance, Sales and Operations teams to resolve billing queries and resident issues efficiently.
Identify high-risk or unresolved accounts and escalate them appropriately according to collections procedures.
Meet individual and team performance targets, including call volumes, contact rates, resolution metrics, and collections KPIs.
Contribute to ongoing improvements in collections processes, call scripts, and workflow efficiency.
Provide operational support to the Finance team by supplying accurate collections data and updates when required.
Deliver a calm, respectful, and professional customer experience, particularly during difficult or sensitive conversations.
Be flexible to work evenings and weekends as required to meet operational coverage needs.
Support the Partnerships team by assisting with meeting arrangements and coordination.