Kimirica is a homegrown luxury lifestyle and self-care brand known for its premium formulations, signature fragrances, and elegant product experiences. With a solid global hospitality presence and a fast-growing D2C business, Kimirica is expanding its e-commerce operations to deliver seamless customer experiences.
Role Overview
We are looking for a detail-oriented and process-driven Executive who will manage end-to-end order processing across our D2C website and marketplace channels. The role is critical in ensuring timely order fulfilment, accurate system updates, and smooth coordination between warehouse, customer support, and logistics partners.
Key Responsibilities
- Process and monitor daily orders from D2C website and marketplaces (Amazon, Nykaa, etc.)
- Ensure accurate order entry, invoicing, and dispatch coordination
- Coordinate with warehouse team for timely packing and shipment
- Track shipments and resolve delivery-related issues
- Handle order cancellations, returns (RTO), and refunds
- Maintain order MIS reports and daily performance dashboards
- Reconcile orders with logistics partners and marketplaces
- Ensure SLA adherence for order processing and dispatch timelines
- Coordinate with customer support team for escalations
Key Requirements
- Experience in e-commerce operations / order management
- Experience working with Shopify, Unicommerce, Vinculum, or similar OMS preferred
- Strong Excel skills for reporting and reconciliation
- Understanding of D2C and marketplace operations
- High attention to detail and process orientation
- Good coordination and communication skills
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund