Customer Success Associate / Customer Support Executive Require
Work Mode: Work From Office
Process Overview
- International BFSI Chat Process
- Handling customer queries via chat
- High-volume, fast-paced environment
Compensation & Shift
- Shift: 24/7 Rotational Shifts
- 5 Days Working | 2 Weekly Offs
- Night Shifts Included
- Cab Facility: Available (Within Hiring Zone)
Eligibility Criteria
Qualification: Graduate / Undergraduate
- Experience: Minimum 6 months mandatory BFSI experience
- Typing Speed: Minimum 35 WPM
- Chat Handling: Ability to manage more than 2 concurrent chats
- Communication: Excellent English (Verbal & Written)
Key Responsibilities
- Handle customer queries via chat professionally and efficiently
- Manage multiple live chats simultaneously
- Provide accurate information related to financial products/services
- Ensure high customer satisfaction and quality compliance
- Meet defined KPIs and productivity metrics