Job Title: Customer Support Executive - Courier Services

Location: Dwarka, Delhi

Job Type: Full time
Department: Customer Service / Operations
Reports To: Customer Service Manager

Job Summary:
Key Responsibilities:
- Provide real-time updates on parcel status and proactively resolve delays or delivery issues.
- Coordinate with internal logistics, dispatch, and warehouse teams to ensure smooth operations.
- Manage complaints and escalate unresolved issues to the appropriate departments.
- Record and maintain accurate customer interaction logs in CRM systems.
- Assist customers with booking shipments, documentation, and billing queries.
- Follow up with customers post-delivery for feedback and service quality.
- Ensure adherence to company policies and service standards.





Required Skills and Qualifications:
- Bachelor’s degree preferred.
- 1-3 years of experience in customer service in courier.
- Strong verbal and written communication skills in English
- Problem-solving attitude with a customer-first mindset.

Preferred:
- Experience working with logistics software or tracking platforms.
- Knowledge of domestic and international shipping processes.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Dwarka)
🏢 Quickship global express
📍 Dwarka