Key Responsibilities
- Administer and support Microsoft Azure & AWS environments, including:
- Azure Active Directory (user, group, OU, and access management)
- AWS Workspaces, EC2 basics, and monitoring alerts
- Create, manage, and troubleshoot Virtual Desktops (VDI) using:
- AWS Workspaces
- Citrix Virtual Desktops
- Administer Office 365 / Microsoft 365, including:
- User creation, licensing, shared mailboxes, delegation
- Outlook, Exchange Online, OWA troubleshooting
- Perform incident management:
- Logging, categorization, prioritization, resolution, and escalation
- Handle major incidents and provide RCA support
- Monitor system alerts for Azure, AWS, servers, and databases and assist in resolution
- Perform Windows Server support (2012 R2 / 2016):
- Patching, backups, restoration, and basic server administration
- Support Windows OS (7/10/11) installation, configuration, and troubleshooting
- Manage MDM solutions (Intune / MaaS360) for mobile devices:
- Provide VIP / Executive support (CEO, MD, VVIP users) including travel and remote assistance
- Configure and support:




- VPN (MFA, hard/soft tokens)
- Printers (local, network, MPS/non-MPS)
- AVAYA & Cisco IP phones, WebEx, softphones
- Maintain documentation, KB articles, SOPs, and end-user guides
- Coordinate with infrastructure, network, and vendor teams for issue resolution
- Ensure SLA compliance and timely ticket closure

Required Skills & Technical Expertise
- Microsoft Azure (AAD, VDI, Intune)
- Amazon Web Services (Workspaces, EC2 basics, monitoring)
- Office 365 / Exchange Online
- Windows Desktop & Server Administration
- Citrix Virtual Desktops
- SCCM patching (exposure)
- Ticketing tools: ServiceNow, BMC Remedy, SM9, Symphony
- Backup & restore (Tape backups)
- VPN, MFA, endpoint security
- Salesforce, Tableau, Jira, SAP BI (basic exposure)
- Solid troubleshooting and analytical skills
- Ability to articulate technical concepts clearly
- Excellent documentation and communication skills
- Experienc

📌 Global Service Desk Tceh (India)
🏢 VORTAL SOFTSOLUTIONS PRIVATE
📍 India