Job Title: BMC Remedy
Position: SE / SSE / Lead Analyst / Associate Consultant
Experience: 4-8yrs
Work Type: Hybrid
Employment Type: Full Time
Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

We are seeking an experienced BMC Helix Developer / Solution Engineer with expertise across Innovation Studio, Digital Workplace Catalog (DWP-C), Smart IT, CMDB, ITSM, Multitenant environments, and Helix GPT.

Key Responsibilities
1. Innovation Studio (IS) & Helix SDK
Define record definitions, processes, views, and rules, and build custom REST-based integrations.
Extend the platform using Helix SDK to create custom Java services, connectors, and UI components.
Deploy reusable sub-processes and integration bundles for scalable automation.

2. Digital Workplace & DWP Catalog (DWP-C)
Design, configure, and customize DWP service catalog items, workflows, and UI forms.
Create multi-step approvals, conditional logic, and custom notifications.
Integrate DWP with ITSM, Innovation Studio, and external systems for unified service experience.




Work on DWP-C (Catalog) for custom workflow automation and advanced user experience design.

3. Smart IT Customization
Enhance Smart IT interfaces through custom fields, overlays, and contextual views.
Integrate Smart IT with Helix GPT, enabling AI-driven agent assistance and predictive recommendations.
Optimize incident and change management workflows to align with business SLAs.

4. CMDB & ITSM
Implement, configure, and maintain the Configuration Management Database (CMDB) ensuring alignment with ITIL standards.
Customize and extend ITSM modules (Incident, Problem, Change, SRM).
Develop auto-assignment rules, categorizations, and integrations that enhance service delivery.

5. Integrations & Helix GPT
Build, test, and maintain REST/SOAP API-based integrations with third-party systems.
Work with Helix GPT to design AI-powered workflows, including natural language-based incident creation, knowledge

📌 Bmc Remedy (Chennai)
🏢 CGI
📍 Chennai