Skills required are :Technology Management: Responsible for overall Database management for the business. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learningsOther responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents & problem tickets. DB Server changes, cluster Configuration & Management
Triage: Generally the L3 is the final level of escalation for all database related issues. However in the event of an un-resolved incident which is taking longer than expected,
the L3 engineer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
Process:* Prepare RFCs and represent RFC in the CAB for approval of changes. Assign approved changes to L2 group to implement them* Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.Oracle
Location
:
IND-KA-Bengaluru-BTPCitrine-ML
Created On
:
25-Feb-2026
📌 Sme - System Database (Da2) (Bengaluru)
🏢 Microland
📍 Bengaluru
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