Roles & Responsibilities:
1. Customer Assistance:Greet and assist customers at the counter by understanding their needs and recommending suitable products or services.
2. Sales & Product Promotion:Promote and sell products to walk-in customers, upselling and cross-selling where possible to achieve sales targets.
3. Order Processing & Billing:Prepare invoices, process payments (cash, card, or digital), and ensure accurate billing and documentation.
4.
Inventory & Stock Management:Monitor stock levels, update inventory records, and coordinate with the store or warehouse for replenishment.
5. Customer Relationship Management:Build and maintain positive relationships with customers by providing excellent service and handling complaints or queries promptly.
6. Reporting & Coordination:Maintain daily sales reports, share feedback with management, and coordinate with other departments (accounts, delivery, etc.) for smooth operations.