The Collection Manager – EM Recovery is responsible for managing end-to-end collections for EMI/EM recovery portfolios, driving delinquency reduction, improving resolution efficiency, and ensuring compliance with regulatory and company guidelines.

Key Responsibilities

Portfolio & Performance Management

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Manage assigned EM/EMI recovery portfolio across buckets (early, mid, late).

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Drive collection efficiency, resolution rate, and reduction in delinquency (DPD).

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Monitor daily, weekly, and monthly collection targets and KPIs.

Team & Vendor Management

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Manage and mentor field collection teams and agency partners.

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Allocate cases, track productivity, and ensure optimal coverage.

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Conduct regular performance reviews, training, and coaching sessions.

Strategy & Execution

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Implement collection strategies aligned with business goals.

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Optimize field visits, calling strategies, and settlement programs.

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Work closely with risk, product, and analytics teams to improve recoveries.

Compliance & Governance

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Ensure adherence to RBI guidelines, fair practice code, and Paytm policies.

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Handle escalations, customer complaints, and dispute resolutions.

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Maintain accurate documentation and reporting.

Reporting & Analysis

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Prepare MIS reports on collections, roll rates, and recoveries.

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Analyze trends, identify gaps, and propose corrective actions.

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Track agency performance and recommend scale-up or corrective measures.

📌 Collection Manager (Lucknow)
🏢 One97 Communications
📍 Lucknow