Job Details:
Business Unit: GIB
Team: Solution Enablement
Reports to: State Head – Solution Enablement
Location: Pan India
Job Function: Solution Enablement
Role Type: Individual Contributor
Direct Reportees: NIL
Travel: Extensive
Job Band: E1 – D1
JD Created: 2020-05-27
JD Updated: 2025-08-18
Job Purpose:
Expert in digital payment/collection solutions
Improve customer efficiency, cost, convenience
Enhance CASA value and float
Build GIB channel partnerships
First contact for digital solution needs
Facilitate documentation, implementation, onboarding
Manage after-sales, cross-sell, up-sell
Replicate success stories
Participate in recent customer scoping
Job Responsibilities:
Drive CASA value and float growth
Lead digital acquisition, integration, activation
Increase online volume, manage attrition
Offer digital payment/collection solutions
Convert digital product leads
Assist channels with digital solutioning
Identify opportunities from focus segments
Achieve ARN, TID, integration, volume, float targets
Engage clientele for enhanced value
Upsell digital products, increase wallet share
Understand business needs, identify pain points
Translate requirements to central solution team
Prepare draft solution proposals
Facilitate initial solution presentation
Transition from pre-sales to implementation
Assist with solution cost-income
Engage channels for incremental CASA float
Work on marketing drives, visit institutes
Monitor and resolve customer complaints
Ensure risk and compliance adherence
Impart training on latest solutions