A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find recent business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling,
but also liaising with internal teams to make sure the client’s needs are attended to.ResponsibilitiesClient ownership and relationship builder
Take primary responsibility for the client and act as internal client owner within assigned accounts
Manage and grow relationships to drive expansion and renewals across all solutions and services
Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
Lead the business conversations at C-level
Become the reliable point of contact to further strengthen relationships
Client and industry expert
Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations a
📌 Key Client Manager (Chennai)
🏢 NTT
📍 Chennai