Fresh Platter is looking for a Customer Experience Manager to own the day-to-day experience of working with us. Our goal is easy: customers should find Fresh Platter exceptionally easy, responsive and dependable to do business with - even when the answer is not what they want to hear.

Fresh produce is fast-moving and perishable. Quantities change, prices move, quality issues can arise, vehicles get delayed, POs may be pending, and customer indents can be higher or lower than expected. These realities will not disappear. This role exists to make sure they are managed calmly, proactively and methodically, so the customer always knows what is happening and never has to repeatedly chase Fresh Platter for an answer.

This is not a traditional sales-acquisition role, an accounts role or an operations role. It is the customer-facing coordination layer across all of them. You will be the dependable day-to-day point of contact for customers while working closely with Sales, Procurement, Operations, Dispatch and Accounts to close every loop from start to finish.

What you will own




· Customer communication: Be the single dependable day-to-day point of contact for customer indents, forecasts, rates, availability, POs, dispatches, delivery updates, quality issues, claims and routine commercial matters.
· Indents and order flow: Collect indents on time, clarify changes, follow up for missing information, communicate confirmed quantities internally and ensure the customer receives timely confirmation.
· Rates and commercial communication: Communicate and negotiate rates within approved commercial boundaries, handle difficult rate conversations calmly, obtain customer confirmation and ensure agreed rates are properly recorded.
· Availability management: Communicate shortages, excess availability, substitutions or changes early. Work with the customer and internal teams to find the best practical outcome instead of allowing surprises at the last minute.
· Exception handling: Mana

📌 Customer Experience Manager (Bengaluru)
🏢 Fresh Platter
📍 Bengaluru