About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative

In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education





Desired Qualifications:
- Excellent research, analytical, and problem-solving skills with strong attention to detail.
- Proven ability to learn and apply new information.
- Ability to multi-task and accomplish tasks effectively.
- Ability to interpret documents and requests received.
- Excellent data entry skills.
- Valuable analytical skills.
- Good math and accounting skills.
- Ability to work quickly and accurately while maintaining high standards of workmanship.
- Ability to recognize and escalate discrepancies identified during processing.
- Strong ability to apply regulatory and VISA rules to claim decisions.
- Highly motivated with strong organizational and analytical skills and attention to detail.
- Flexibility to work different shifts and overtime as needed.
- Ability to succeed in a team environment.
- Ability to learn quickly and transfer knowledge effectively

Posting End Date:

10 Sep 2026*Job

📌 Associate Fraud (Bengaluru)
🏢 WELLS FARGO BANK
📍 Bengaluru