Manage the entire Visa process for Singapore via agents (both Maharashtra & Outstation), ensuring timely submission, collection, and follow-ups. Act as a one window interface for agent coordination and internal updates.
Key Responsibilities
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Handle B2B agents (Maharashtra & Outstation) for Singapore visa applications: send requirements, follow up on pending submissions
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Provide timely updates (to agents & frontstaff) about document submission and collection status
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Input realtime data in the AVS (or internal tracking system) regarding submission, collection, and reference numbers
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Maintain One Window process: single point of contact for all Singapore visa application steps
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Create & process CRs (Customer Requests),
Billing, Voucher clearances
Required Skills & Qualifications
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Good communication over email / phone; able to coordinate with agents & internal staff efficiently
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Robust follow-up skills; attention to detail in tracking documents & statuses
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Familiarity with data entry / tracking tools or internal systems (e.g., AVS or equivalents)
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Basic understanding of visa documentation and processes for Singapore
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Organized, ability to manage multiple cases concurrently