Role Overview

We are looking for an experienced IT Support Engineer / IT Support Analyst to provide end-to-end IT support for employees, including device provisioning, onboarding, hardware support, endpoint security, and troubleshooting.

Key Responsibilities
- Provide L1/L2 technical support to employees for laptops, desktops, operating systems, applications, peripherals, and connectivity issues.
- Manage complete employee IT onboarding and offboarding, including laptop allocation, account setup, software installation, access provisioning, asset recovery, and device decommissioning.
- Perform laptop/desktop imaging, configuration, deployment, patching, and software installation as per company standards.
- Troubleshoot and maintain hardware components such as laptops, desktops, monitors, docking stations, printers, keyboards, batteries, RAM, and storage devices.
- Manage and support Microsoft 365 applications, Active Directory / Entra ID, VPN, Wi-Fi, LAN, and other workplace technologies.
- Administer endpoint devices using tools such as Microsoft Intune, SCCM/MECM,



Windows Autopilot, or equivalent endpoint management platforms.
- Ensure endpoint security and compliance, including antivirus/EDR, firewall, BitLocker, security patches, device compliance, and security policy enforcement.
- Monitor and troubleshoot malware, virus, suspicious applications, unauthorized software, and endpoint security alerts, escalating security incidents to the Information Security team when required.
- Maintain accurate IT asset inventory, including device allocation, tracking, repair, replacement, warranty, and lifecycle management.
- Manage incidents and service requests through ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms, ensuring SLA adherence.
- Coordinate with Information Security, Network, Infrastructure, HR, Facilities, and external vendors to resolve technical issues and support employee requirements.
- Maintain IT documentation,

📌 IT Support Engineer (Chennai)
🏢 Infoya
📍 Chennai