About Interview Kickstart
Interview Kickstart (IK) is the leading platform for technical interview preparation. We help experienced engineers and engineering leaders transition to top roles in product companies through industry-vetted courses and one-on-one mentorship by current and former hiring managers from Google, Meta, Amazon, and other top-tier firms. With over 10,000 successful transitions and 700+ instructors, IK is building the gold standard for career transformation in tech.
Role Overview:
We are looking for an Associate – Operations (Delivery) to join our Delivery Operations team. The role will be responsible for ensuring the smooth functioning of our instructor and mentor ecosystem and supporting the day-to-day delivery of learning programs. The candidate will primarily manage instructor/mentor concerns, coordinate with internal stakeholders, and ensure the right resources are available and deployed effectively to support program delivery.
Key Responsibilities:
- Act as the primary point of contact for instructors and mentors for operational and delivery-related concerns.
- Understand, address, and resolve instructor/mentor queries related to sessions, schedules, learner batches, assignments, and other delivery requirements.
- Coordinate with instructors and mentors to ensure smooth execution of scheduled sessions and program activities.
- Handle escalations professionally and coordinate with relevant internal teams for resolution.
- Maintain robust relationships with instructors and mentors to ensure a positive working experience.
- Communicate program updates, processes, schedules, and operational changes to instructors and mentors.
- Identify recurring challenges faced by instructors/mentors and suggest improvements to existing processes.
- Coordinate resource allocation based on program requirements, learner batches, schedules, and instructor/mentor availability.
- Track resource availability, utilizatio