The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and services.
The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
The Call Center Planning & Staffing focus specializes in analyzing, monitoring, and evaluating the function of the workforce (call or service) center by monitoring activities on a real-time basis.
Updates and maintains scheduling database. Creates schedules and provides regular reports to assess workforce needs.
Incumbents in this job family are typically responsible for directing and guiding the work of teams and/or individuals.
Typically incumbents would be responsible for performance reviews, pay reviews, and may have hire/fire decision-making authority.
📌 Senior Manager (Mumbai)
🏢 NTT
📍 Mumbai
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