Description
In This Role, Your Responsibilities Will Be:
- Overall responsibility for on-site service job execution and complete the jobs to achieve highest customer satisfaction level.
- Ensure executing services in accordance with Emerson safety & Standard procedures and operations are carried out within time schedule.
- Prepare detailed site visit report / MOM and arrange sign off from customer after completion of each job.
- Promptly respond to customers’ queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
- Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
- Provide technical assistance and support to Project / Engineering department, on demand basis.
- Keep up-to-date knowledge on new services and products offered by Emerson Measurement solutions. Maintain technical awareness of recent technology and share the knowledge with the service team members.
- Provide installation, commissioning, AMC,
and ARC service support and Maintain AMC/ARC calendar up to date.
- LTSA, Shutdown and Audit management.
- Keep service visit data / reports / back-up up to date on Service for various service calls.
- Experience and knowledge on filed products commissioning.
- Good knowledge in products of Level, Flow , Wireless, Corrosion technologies.
- Work Experience on Products like PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers, Associated skid components like pumps , Digital valves
- Knowledge of various communication protocols like HART, foundation Fieldbus, WI-Hart, RS485 etc
- Bachelor in Electronics or Instrumentation Engineering with minimum 2 years of work experience.
- Experience in field products in maintenance and service, troubleshooting.
Who You Are:
- Able to use your technical skills to do the job to achieve customer satisfaction. You are an active learner who uses both succes