Role Summary
We are looking for an experienced Change Manager with 3–5 years of experience in the IT Infrastructure domain to manage and govern infrastructure changes across enterprise environments. The role will be responsible for ensuring that changes are properly assessed, planned, approved, implemented, and reviewed with minimal impact to business operations.
The ideal candidate should have solid knowledge of ITIL Change Management, Change Advisory Board (CAB) processes, infrastructure technologies, risk assessment, and stakeholder coordination.
Key Responsibilities
- Manage the end-to-end IT Infrastructure Change Management lifecycle from initiation through closure.
- Review and validate Normal, Standard, Emergency, and Major Changes.
- Ensure change requests contain appropriate implementation plans, impact assessments, risk analysis, rollback/backout plans, and validation steps.
- Coordinate and facilitate CAB meetings and ensure required approvals are obtained before implementation.
- Work closely with Infrastructure, Network, Server, Database, Cloud, Security, Application,



and Service Desk teams.
- Assess the risk, impact, dependencies, and business downtime associated with infrastructure changes.
- Ensure changes are scheduled appropriately and conflicts/dependencies are identified before implementation.
- Monitor change implementation and ensure adherence to approved change windows.
- Track failed, unauthorized, or emergency changes and coordinate Root Cause Analysis (RCA) where required.
- Prepare and maintain Change Management reports, dashboards, KPIs, and compliance reports.
- Monitor Change Success Rate, Change Failure Rate, Emergency Changes, Unauthorized Changes, and other relevant metrics.
- Ensure proper documentation and closure of completed changes.
- Identify opportunities to improve the Change Management process and reduce failed or unsuccessful changes.
- Support Change Freeze and critical business-period activities.
- Coordinate with intern

📌 Associate Manager (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai