Job Role: -Tech Operations Lead Voice Operations Engineer

Job Location: -Noida/Gurgaon

Experience:-6+ Years

Roles & Responsibilities:-
Provide end-to-end support for enterprise voice infrastructure.
Monitor, troubleshoot, and resolve voice, network, and hardware incidents.
Perform incident, escalation, and SLA management.
Conduct root cause analysis and log-based troubleshooting.
Manage configurations, upgrades, patches, and backups.
Coordinate with vendors and cross-functional teams.

Technical Skills:-
CUCM 12.5: Call routing, dial plans, SIP/H323/MGCP, CTI, media resources (MTP/MRG/MRGL), RTMT, DRS backup.
Voice Gateways (ASR/ISR): IOS upgrades, SIP/ISDN debugging, CUBE, DNIS/ANI translation, DSP, telephony services, TFTP, firmware, MOH.
Robust expertise in troubleshooting and performance analysis.

Requirements:-
Bachelor s degree or equivalent experience.
6+ years in Voice/Unified Communications support.
Hands-on experience in configuration and upgrades.
Preferred: CCNA Voice / CCNP Voice.
Robust communication skills and flexibility for rotational shifts.

Required Skill Profession

Computer Occupations

📌 Tech Operations Lead – Voice Operations Engineer Noida (India)
🏢 Epergne Solutions
📍 India