Role & responsibilities

- Provide strategic leadership for end-to-end DME AR operations.

- Manage and oversee large operations teams comprising 120 to 200+ FTEs, including Team Leads, Assistant Managers, and Managers.

- Drive improvements in collections, revenue realization, denial reduction, aging management, and productivity metrics.

- Establish operational goals and ensure alignment with client expectations and organizational objectives.

- Monitor key performance indicators (KPIs), service levels, quality standards, and financial outcomes.

- Lead process improvement, automation, and transformation initiatives across DME AR operations.

- Partner closely with US healthcare clients to ensure operational excellence and account growth.

- Conduct business reviews, client governance meetings, and performance discussions.

- Develop succession plans, talent management strategies, and leadership development programs.

- Manage escalations, risk mitigation strategies, and operational compliance requirements.

- Collaborate with cross-functional stakeholders to drive business outcomes and continuous improvement.

Preferred candidate profile

- 10+ years of experience in Revenue Cycle Management (RCM).

- Minimum 3+ years of leadership experience as Senior Operations Manager, Operations Manager, or equivalent role in DME AR Operations.

- Proven experience managing 120-200+ resources in a high-volume healthcare environment.





- Strong expertise in:

- Durable Medical Equipment (DME) Billing

- AR Follow-up & Collections

- Medicare & Medicaid Billing

- Commercial Insurance AR

- Denial Management & Appeals

- Revenue Recovery Strategies

- Aging Analysis & Cash Flow Optimization

- Client Relationship Management

- Strong understanding of DME payer guidelines, reimbursement methodologies, and compliance requirements.

- Demonstrated ability to lead large teams, drive operational excellence, and deliver measurable business outcomes.

- Strong analytical, stakeholder management, and decision-making skills.

- Excellent verbal and written communication skills.

- Experience managing direct client interactions with US healthcare providers.

- Exposure to automation, AI-enabled workflows, and operational transformation initiatives is highly preferred.

Benefits:

- Leadership Growth Opportunities- chance to lead large teams and drive strategy.

- Career Stability- with a quick-growing global RCM leader.

- Client Exposure- work closely with US healthcare providers and global stakeholders.

- Innovation Driven Culture - automation, AI tools and process improvement initiatives.

- Recognition & Rewards- performance based promotions, awards and appreciation.

Interested candidates can share their resume on [email protected]

📌 Senior Operations Manager DME Billing RCM (Jaipur)
🏢 Knack RCM
📍 Jaipur