Job DescriptionRole - Senior Strategic Account Manager-Dine Out

NWays of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.

NAbout the Team:

NSwiggy Dineout is building India's largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21,000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore

Nrestaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!

NDineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app

NRole Summary -

nThe role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise Value (GMV) per month.

NThe exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned.

NResponsibilities -

nAccount & Partner Relationship Management

N● Onboard new accounts byexplaining the requirements to the partners and co-ordinating with

Ninternal stakeholders

n● Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correct

Nand image coverage is high





N● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for

Nmonth on month growth andensure partners invest consistently.

N● Execute growth forward activities such as offer alignments, marketing operations alignments etc.

Nto ensure go live on events and activities as planned.

N● Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and

Npartners at the restaurants

N● Prepare the growth plans for each of the accounts being managed and gather competitor action

Ninsights.

nData Interpretation & Business Performance Management:

N● Filter relevant data from the Restaurant facing dashboard and explain the key performance

Nmetrics to the partner

N● Seek necessary support or actions from the partner to ensure the right RDP view to enable

Nconversions and grow the business.

N

n
- Stay updated on the partner's investment in competition.
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- Ensure partner investments are equal or higher than competition with respect to discounts,
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ncommission and advertisements by highlighting relevant inferences from dashboard.

NInteraction with Stakeholders:

N● Interact with partner support (discount change, Restaurant Display page etc.), sales operations

N(competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation

Nof payouts, queries on GST etc, amount not credited to partner accounts etc.).

NFunctional Competencies:

N

n
- Understand Dine Out offerings and gain clarity of growth levers.
N




- Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads
N

nRPO), Commission Revenue per order and its constituents such as Average Order Value

N(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

N● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise

Ntransactions across accounts, denial rates, supply metrics vs competition

NDesired Skill:

N● Graduate with 3-5 yearsof field sales experience;

Fluency in local language and working

Nknowledge of English

n● Good working knowledge and experience of e-commerce activities and all online marketing

Nchannels

n

n
- Confident, Pleasing, and a go-getter personality
N
- Effective communicationskills
N
- Attitude & Aptitude forSales
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- Should be a team player, working alongside people from all walks of life.
N
- Analytical, good Excel skills.
N
- The candidate has to beflexible, restaurant owners do not operate on 9-to-5 schedules
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- Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people
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nat all levels, internally and externally. Achieves a good result through a well-planned approach.

N● Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate

Nsolutions. Be able to identify opportunities and recommend/influence change to increase the

Neffectiveness and successof campaigns.

N● Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal

Ndrive and initiative to bring about change and help drive the business forward.

N"We are an equal prospect employer and all qualified applicants will receive consideration for

Nemployment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"

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