Please Note: This role needs positive exp into GST configuration /n Immediate joiners are preferred. /n .
Role Overview /n The SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2C) business processes. /n The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement. /n 2.
Key Responsibilities /n A.
Business Process
Support (O2C) /n /n
- Support end-to-end Order-to-Cash processes:
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- Inquiry / Quotation
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- Sales Order creation
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- Delivery & Picking
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- Billing & Invoicing
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- Credit Management
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- Understand current business workflows and operational constraints.
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- Identify gaps between business requirements and system behaviour.
/n /n B.
Daily
End-User Support /n /n
- Handle daily SAP SD incidents and service requests.
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- Analyse and resolve errors in:
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- Sales order processing
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- Delivery creation and PGI
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- Billing documents
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- Pricing conditions
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- Output determination (invoice, delivery note, packing list)
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- Provide workarounds and permanent fixes for recurring issues.
/n /n C. Configuration & Issue Resolution /n /n
- Troubleshoot and maintain SD configurations:
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- Pricing procedures & condition records
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- Copy control
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- Output determination
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- Incompletion procedures
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- Schedule lines
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- Partner determination
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- Identify configuration-related root causes and propose corrective actions.
/n /n D.
Integration
Support /n /n
- Support SD integration with:
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- FI (account determination, revenue posting, tax)
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- MM (ATP, delivery, stock, billing relevance)
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- WM/EWM (picking, packing, delivery processing)
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- Coordinate with FI/MM consultants for cross-module issues.
/n /n E.
Master Data
Support /n /n
- Support and validate:
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- Customer master data
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- Material master (sales views)
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- Pricing and tax master data
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- Assist users in correcting master data issues impacting transactions.
/n /n F. Change & Enhancement Support /n /n
- Analyse business change requests and feasibility.
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- Prepare functional specifications for enhancements.
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- Support testing (UAT) and transport activities.
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- Ensure proper documentation and change compliance.
/n /n 3.
Daily
Responsibilities /n /n
- Resolve high-priority user issues impacting billing, dispatch, or sales.
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- Monitor stuck deliveries, billing blocks, credit blocks.
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- Support pricing/tax discrepancies.
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- Coordinate with support lead for escalations.
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- Update tickets in ITSM tools
/n /n 4. Weekly / Periodic Responsibilities /n /n
- Participate in weekly support review meetings.
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- Analyze recurring issues and prepare RCA.
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- Support month-end billing and revenue closing activities.
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- Conduct user training / refreshers on SD transactions.
/n /n 5.
Required Skills & Experience /n Technical Skills /n /n
- 4–8 years of SAP SD experience (Support/AMS preferred).
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- Strong understanding of O2C business processes.
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- Hands-on experience in production issue handling.
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- Good knowledge of pricing, tax, billing, credit management.
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- Understanding of SD–FI and SD–MM integration.
/n /n Soft Skills /n /n
- Strong communication with business users.
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- Ability to work under pressure during critical business cycles.
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- Analytical and problem-solving mindset.
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- Ownership and accountability for issues.
/n /n 6. Tools & Systems /n /n
- SAP ECC / S/4HANA (SD)
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- SAP GUI / Fiori
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- ITSM tools (ServiceNow, JIRA, SAP Solution Manager)
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- Basic knowledge of debugging / log analysis (functional level)
/n /n 7. Key Deliverables /n /n
- Stable day-to-day SD operations.
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- Reduced incident recurrence.
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- Improved user satisfaction.
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- Accurate documentation of issues and solutions.
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- Support for continuous business improvement.
/n /n 8. Preferred (Nice to Have) /n /n
- Experience in S/4HANA SD or S/4HANA Migration.
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- Exposure to pricing routines, user exits, or enhancements.
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- Experience with E-Invoicing / GST / regional tax compliance.
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- Exposure to Fiori SD apps.
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📌 SAP SD- GST Consultant (Bengaluru)
🏢 ETG
📍 Bengaluru