Educational RequirementsBachelor of EngineeringService LineEnterprise Package Application ServicesResponsibilities

- Implement and support SAP FSM solutions across full lifecycle projects.

- Configure, customize, and test FSM scenarios as per client requirements.

- Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.

- Conduct workshops, demos, and presentations for clients.

- Perform SAP FSM system setup and administration tasks.

- Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time Material Journal approval, Smart Forms, and Business Rules.

- Manage Crowd Service and foundational services like Auto Scheduling policies.

- Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.

- Develop custom reports using Jaspersoft and handle custom developments and data replication.

- Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.





Additional Responsibilities:

- Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

- Awareness of latest technologies and trends

- Logical thinking and problem-solving skills along with an ability to collaborate

- Ability to assess the current processes, identify improvement areas and suggest the technology solutions

Technical and Qualified Requirements:

- Minimum 9+ years of SAP FSM implementation experience with at least 2 full lifecycle projects.

- Proficiency in SAP FSM configuration, customization, and integration.

- Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.

- Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.

- Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.

- SAP FSM certification is desirable.

Preferred Skills:

- SAP Field Service Management

📌 SAP FSM Consultant (Pune)
🏢 Infosys
📍 Pune