SAP CS/PM Consultant with robust expertise in Customer Service and Plant Maintenance processes. The candidate will be responsible for implementing, configuring, supporting, and optimizing SAP CS and PM solutions in ECC and S/4HANA environments. The role requires deep understanding of service management, maintenance operations, asset management, and integration with cross-functional SAP modules.

Key Responsibilities

- Configure and support SAP Customer Service (CS) and Plant Maintenance (PM) modules.

- Gather business requirements and translate them into SAP CS/PM solutions.

- Configure Service Notifications, Service Orders, Service Contracts, Warranties, Depot Repair, and Field Service processes.

- Configure maintenance processes including Preventive, Corrective, Breakdown, Predictive, Calibration, and Refurbishment Maintenance.

- Manage Functional Locations,



Equipment Masters, Task Lists, Maintenance Plans, and Work Orders.

- Support notification, work order planning, scheduling, execution, and settlement processes.

- Participate in end-to-end implementations, rollouts, upgrades, and support projects.

- Work with business stakeholders to design and improve service and maintenance processes.

- Create functional specifications and coordinate with ABAP teams for developments and enhancements.

- Conduct system testing, UAT, training, and go-live support activities.

- Support data migration, cutover, and post-production stabilization.

- Troubleshoot and resolve application issues related to CS and PM modules.

📌 SAP Customer Service / Plant Maintenance (Pune)
🏢 Tata Consultancy Services
📍 Pune