Role & responsibilities

- Design and deliver Service Cloud and FSL solutions

- Lead architecture for routing, scheduling, dispatching, SLA, and entitlement processes

- Define Apex, LWC, integration, and API standards

- Own integrations with ERP, CTI, IoT, scheduling, and workforce systems

- Manage FSL data model, territories, skills, calendars, and optimization rules

- Review technical designs and code

- Lead CI/CD, releases, production support, and incident management

- Mentor developers and lead onsite/offshore teams

- Drive Agent force, Copilot, and AI-enabled development adoption

Preferred candidate profile

- Solid Service Cloud and FSL architect/developer

- Hands-on Apex, LWC, integrations, and Salesforce platform architecture

- Experience with Copado, Jenkins, and CI/CD pipelines

- SAP/ERP and microservices integration experience

- Team leadership of 8-10 developers

- Experience with Work Orders, Scheduling, Dispatching, Warranty, and Parts Management

- Salesforce PD1 and PD2 certified

- Automotive, Manufacturing, or Service Operations domain experience preferred

📌 Salesforce Technical Lead - Service (Hyderabad)
🏢 Deloitte US-India Offices
📍 Hyderabad