: Salesforce - Business Analyst

Role Summary The Salesforce Business Analyst (BA) acts as a bridge between business stakeholders and technical teams, translating business needs into clear, actionable Salesforce solutions. The role involves requirement gathering, process optimization, solution design support, and ensuring successful delivery aligned with business objectives.

Key Responsibilities

Engage with business stakeholders to understand, document, and analyze business requirements.

Conduct workshops, interviews, and requirement-gathering sessions.

Translate business requirements into functional specifications, user stories, and acceptance criteria.

Collaborate with Salesforce Admins, Developers, Architects, and QA teams to design and implement solutions.

Support solution design across Salesforce clouds (specifically Sales and Service).

Map current-state and future-state business processes and identify improvement opportunities.

Ensure solutions follow Salesforce best practices and platform capabilities.

Support sprint planning, backlog grooming, UAT, and deployment activities.

Create and maintain documentation such as BRDs, FRDs, process flows, and test cases.

Assist in data migration, integration analysis, and reporting requirements.

Act as a liaison during UAT, triaging issues and validating fixes.





Provide post-go-live support and continuous improvement recommendations.

Required Skills & Qualifications

Bachelor’s degree in Business, Information Systems, or a related field.

4–8 years of experience as a Business Analyst, with solid Salesforce project exposure.

Hands-on experience with Salesforce CRM and its standard features and configurations.

Strong understanding of Salesforce objects, workflows, validation rules, reports, and dashboards.

Experience working in Agile/Scrum environments.

Excellent analytical, documentation, and communication skills.

Ability to manage multiple stakeholders and priorities.

Experience with integrations, data migration, and APIs is a plus.

Preferred Qualifications

Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or Platform App Builder).

Experience across multiple Salesforce clouds (Sales, Service, etc.).

Domain experience in industries such as BFSI, Healthcare, Telecom, or Insurance.

Familiarity with tools like Jira, Confluence, Lucidchart, or Visio.

Key Competencies

Stakeholder management

Requirement elicitation and analysis

Process modeling and optimization

Problem-solving and critical thinking

Collaboration and teamwork

Attention to detail

📌 Salesforce Business Analyst (Delhi)
🏢 Ekloud
📍 Delhi