Summary

We are looking for an experienced Sales Support Specialist to join our team! As a Sales Support Specialist support to the Sales team in entering/expediting sales orders, and administration. To develop a sound working relationship with the Sales/ Business Development team to support their day-to-day tasks. You will help our company grow by improving our sales process and productivity. Sales are the biggest driver of our company's success, so your position plays a crucial role at our company.

Responsibilities and Duties

- Identify bottlenecks in the sales process

- Suggest solutions in a timely manner

- Identify needs for sales skills improvement

- Set objectives and KPIs

- Set up and monitor sales processes

- Serve as advisor to our employees by answering all their sales related questions and concerns

- Evaluate strengths and weaknesses to identify training needs

- Oversee sales training material and suggest improvements

- Stay up to date with latest sales trends and best practices

Our Requirements

- 2-3 years of experience as a Sales Support Specialist or similar role

- Knowledge of order input including contract review, preferred but not essential

- Knowledge of metals and their production methods, preferred but not essential

- Organized and accurate with attention to detail, essential





- Demonstrated ability to effectively organize work with minimal supervision

- Qualified to GCSE level in English and Mathematics

- Excellent communication and interpersonal skills are essential

- Proficiency in MS Office, ERP Software & SAP

- Understanding of sales process, preferably with customer service experience

- Sense of ownership and pride in your performance and its impact on companys success

- Critical thinker and problem-solving skills

- Team player

- Positive time-management skills

- Great interpersonal and communication skills

- BS in Business or relevant field

- Additional certification in training is a plus

- Ability to follow up with customers on order status, delivery schedules, and required documents.

- Ability to coordinate with internal teams such as Sales, Operations, Production, Logistics, and Finance to ensure orders are processed smoothly and on time.

Scope of Responsibility

- Contract review of sales orders (including checking tariff codes on the Stratix system)

- Amendments to existing orders from order amendment forms provided

- Outstanding order status reports for customers

- Creation of new Stratix codes

- Management of enquiry log

- Management of Test Piece stocks

📌 Sales Support Specialist (Indore)
🏢 BioUrja Group
📍 Indore