Role & responsibilities

We are seeking a detail-oriented Risk and Fraud Escalations Agent to join our E-commerce Payment Operations team. In this role, you will be responsible for investigating, analyzing, and resolving complex fraud cases while protecting our company and customers from financial losses.

Key Responsibilities

- Investigate and resolve escalated fraud cases requiring in-depth analysis and decision-making
- Review flagged transactions and determine appropriate actions based on risk assessment
- Monitor and identify emerging fraud patterns and trends in e-commerce payments
- Analyze Account Takeover (ATO) attempts and implement preventative measures
- Investigate chargeback claims and distinguish between legitimate disputes and friendly fraud
- Collaborate with cross-functional teams to improve fraud detection systems
- Document fraud cases and maintain detailed records of investigations
- Provide recommendations to enhance fraud prevention strategies
- Stay current with industry fraud trends and prevention techniques




- Support the development of fraud rules and risk models

Required Skills & Experience
- 7+ years of experience in fraud investigation, risk management, or payment operations
- Strong understanding of e-commerce payment ecosystems and fraud typologies
- Experience with fraud detection tools and transaction monitoring systems
- Analytical mindset with excellent problem-solving abilities
- Knowledge of common fraud schemes including:

- Account Takeover (ATO) fraud

- Friendly fraud/false chargebacks

- Card testing fraud

- Synthetic identity fraud

- Triangulation fraud

- Refund fraud
- Familiarity with payment card industry (PCI) compliance requirements
- Excellent written and verbal communication skills
- Ability to work in a rapid-paced environment and manage multiple priorities

Preferred Qualifications
- Experience or exposure with major e-commerce platforms and payment gateways

📌 Risk Investigation Lead-Rotational Shift (Chennai)
🏢 Straive
📍 Chennai