1. Client Relationship Management
o Build and maintain solid relationships with key clients (hotels, restaurants, caterers, etc.).

o Regularly meet with clients to understand their needs, challenges, and business goals.

o Provide personalized service, responding to client inquiries and resolving issues promptly.

2. Business Development &

- Sales:

o Identify new business opportunities within the HORECA sector.

o Conduct market research and competitor analysis to stay ahead of industry trends.

o Develop and execute sales strategies to achieve revenue and profit targets.

o Negotiate contracts, pricing, and terms with clients.

- Account Strategy &

- Planning:

o Create customized account plans for each key client, setting clear objectives and timelines.

o Collaborate with internal teams (sales, marketing, logistics, and product development) to ensure client needs are met.

o Monitor the performance of each account, identifying opportunities to improve and expand the partnership.

- Product and Service Customization




o Understand the unique needs of the HORECA industry and propose tailored solutions or products.

o Offer value-added services such as product training, marketing support, and menu consulting to clients.

o Stay informed about new product offerings and innovations that could benefit HORECA clients.

5.

Customer

Support &

- Retention:

o Act as the main point of contact for key clients, ensuring they are satisfied with the product/service.

o Anticipate customer needs and address any concerns or complaints to maintain a positive relationship.

o Regularly review contract terms, sales performance, and delivery schedules to ensure client satisfaction.

- Reporting &
- Analysis:

o Track sales performance, account growth, and client activity.

o Provide regular reports and forecasts to senior management.

o Analyze account data to identify opportunities for upselling or cross-selling products/services.

📌 Regional SalesB) (Delhi)
🏢 Guestkart
📍 Delhi