Job

Redelivery Specialist

Description

Title: Redelivery Specialist Reports to: Team Lead, Redeliveries

Business Unit: Deluxe Localization

About the Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, Warner Media, The Walt Disney

Company, Amazon, Apple, Viacom, NBCU, Google, AT&T; and many others, by providing Global Content

Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los

Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Position Summary

Processing bug reports for language streams from Emulation QC, either internal or third party, for all clients.

Determining whether bugs reported require subtitles to be fixed and resupplied while ensuring they conform to industry and Deluxe standards and client requirements. Maintaining 100% on-time delivery and an average quality record of 99.93%.

Outcomes and Accomplishments

As a Senior Redelivery Specialist, you will:

 Vet bugs in QC reports for language streams and making revisions as necessary.

 Provide justification for waiving bugs reported.

 Check that fixes applied to language subtitles conform to Deluxe guidelines, as well as client requirements and project instructions.

 Coordinate with Account Managers and Account Coordinators to provide updates,



clarify project and client requirements and request extensions as necessary.

 Maintain an average quality yield of nothing less than 99.93% throughout the year for all clients.

 Ensure 100% on-time delivery for all clients.

 Coordinate with native speakers of various languages to ensure revisions requiring linguistic input are made accurately and within deadline.

 Provide feedback to translators and other departments when standard procedure is not followed, so that quality measures are implemented upstream as well.

 Update the schedule and Extra Work List as work is completed.

 Communicate clearly and effectively with internal and external clients.

 Follow department-specific schedules, procedures and guidelines.

 Escalate production and quality related issues to team leads and managers.

 Have strong organizational skills and attention to detail

 Promote teamwork

 Actively participate in all job/personal knowledge training programs

 Display openness and willingness to learn other tasks within and without the department in order to help with peak volumes and learn more about the production chain.

 Demonstrate exceptional communication skills across all levels (both, verbal and written)

What You Bring

 You are a team player





 You have broad cultural knowledge and wide range of interests that will help you in day-to-day coordination of the assigned projects

 You are experienced or knowledgeable about various localization workflows with emphasis on subtitling for all media & entertainment distribution channels

 You can operate in a fast-paced, deadline-driven environment

 You can work independently and take ownership of projects

 Flexibility to work extended hours and/or weekends to meet project deadlines

 Sound technical knowledge and excellent command of Microsoft Windows systems, Microsoft Office

Suite, and Google G-Suite

 Previous experience on cloud-based platforms for localization services

 You have strong Customer Focus

 You have positive problem solving and research skills

Benefits

 You will be part of a large international and culturally diverse team

 You will have the opportunity to make an impact for the organization, and for the customers

 You will have opportunities to further grow your skills and grow within the company

 You will have the opportunity to expand your professional network

Equal Employment

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, color, religion, creed, national origin or ancestry, sex, age, or any other discriminations.

📌 Redelivery Specialist (Bengaluru)
🏢 Deluxe
📍 Bengaluru