Role Title: QA Lead (Veeva IVA, RTE and Pharma Digital QA)

Role Summary:

The QA Lead will be responsible for leading and managing the QA team supporting Veeva-based pharma digital deliverables, with primary focus on Interactive Visual Aids/CLM presentations and Rep Triggered Emails/Approved Emails. This role requires a hands-on QA professional who can guide testing strategy, review execution quality, manage workload across the QA team, and personally contribute to testing where needed. The resource should bring robust practical experience in Veeva PromoMats, Salesforce/Veeva CRM, IVA/CLM workflows, RTE/approved email testing, and pharma digital compliance expectations.

In addition, the role will support QA for DTC and HCP websites, ensuring that all deliverables are functionally accurate, compliant, user-friendly, and aligned with client, brand, regulatory, and platform requirements.

Key Responsibilities:

1. QA Leadership and Team Management:

- Lead, mentor, and manage a large QA team responsible for testing Veeva IVA/CLM presentations, RTE/approved emails, pharma websites, landing pages, and web banners across high-volume delivery environments.
- Own test planning, effort estimation, task allocation, daily tracking, defect triage, and QA status reporting across multiple brands, markets, workstreams, high-volume deliverables, and compressed timelines.
- Demonstrate proven ability to manage peak workloads, rapid turnarounds, shifting priorities, and parallel releases while maintaining quality, compliance, and team productivity.
- Provide hands-on functional, platform, and compliance guidance to QA team members and ensure consistency in testing quality and documentation.
- Act as the QA point of contact for project managers, developers, content authors, creative teams, MLR/regulatory stakeholders, and client teams.

2. Veeva IVA/CLM Presentation Testing:

- Lead end-to-end testing of Interactive Visual Aids/CLM presentations developed for Veeva, including navigation, slide sequencing, branching logic, hyperlinks, pop-ups, animations, references, mandatory flows, and user interactions.
- Validate IVA functionality across Veeva CRM and Salesforce/Veeva environments, ensuring assets behave as expected for field force usage.
- Review content accuracy, layout consistency, brand alignment, claims, annotations, references, ISI/safety information, and approved assets against supplied source files and regulatory-approved materials.
- Identify platform-specific issues, document defects clearly, support root-cause discussions, and retest fixes until closure.

3.



RTE/Approved Email Testing:

- Lead QA for Rep Triggered Emails/Approved Emails built for Veeva, including subject lines, preheaders, body copy, personalization tokens, dynamic content, links, CTAs, footers, unsubscribe/legal text, and rendering behavior.
- Validate email functionality within Veeva Approved Email workflows, including template setup, CRM integration, content approval status, field force usability, and compliance with approved claims and references.
- Perform email rendering, compatibility, responsiveness, accessibility, and link validation using tools such as Litmus and Email on Acid, across approved email clients, devices, and browsers where applicable.
- Track defects, coordinate with development/content teams, support regression testing, and ensure final assets are deployment-ready.

4. Veeva PromoMats and Platform Compliance:

- Work hands-on in Veeva PromoMats to validate assets, references, annotations, claims, document relationships, versioning, approval status, and readiness for deployment.
- Ensure QA activities align with pharma review and approval processes, including MLR/regulatory expectations, audit readiness, and documentation standards.
- Understand and test dependencies between Veeva PromoMats, Veeva CRM, Salesforce, CLM content, and approved email workflows.
- Support troubleshooting of platform, configuration, content package, and deployment-related issues.

5. Pharma Website QA – DTC and HCP:

- Lead or support testing of pharma websites, including Direct-to-Consumer websites, Healthcare Professional websites, landing pages, and web banners.
- Validate functionality, content accuracy, navigation, forms, links, downloads, tracking tags where applicable, responsive behavior, browser compatibility, accessibility basics, and compliance-related content, using BrowserStack for cross-browser and cross-device validation where required.
- Ensure website testing covers approved copy, references, safety information, privacy/legal requirements, and market-specific variations.
- Test static and animated web banners for content accuracy, click-through behavior, dimensions/spec compliance, rendering consistency,



tracking implementation where applicable, and alignment with approved brand and regulatory materials.
- Partner with development, content, UX, and project teams to resolve issues and support timely release.

6. Test Planning, Documentation and Reporting:

- Create and maintain test plans, test scenarios, checklists, test cases, defect logs, regression packs, and QA sign-off documentation.
- Ensure test coverage includes functional accuracy, creative/content fidelity, platform behavior, compliance checks, usability, regression, and release readiness.
- Provide clear QA dashboards, daily status updates, risk/issue escalations, and quality metrics to project stakeholders.
- Drive continuous improvement in QA processes, reusable checklists, defect prevention, and knowledge management for Veeva and pharma digital deliverables.

Required Skills and Experience:

- Strong QA experience in pharma digital production, with demonstrated exposure to IVA/CLM presentations and RTE/approved email testing.
- Hands-on working knowledge of Veeva PromoMats, Salesforce/Veeva CRM, Veeva CLM, and Veeva Approved Email workflows.
- Mandatory hands-on experience using Litmus and/or Email on Acid for approved email rendering, compatibility, responsiveness, and quality validation.
- Proven experience leading and managing larger QA teams, handling high-volume testing operations, mentoring resources, managing test execution, and coordinating with cross-functional delivery teams under shorter turnaround timelines.
- Good understanding of pharma content review, MLR/regulatory approval processes, references, claims, safety information, and compliance-driven QA expectations.
- Strong defect documentation skills using tools such as Jira, Azure DevOps, Bugzilla, or similar defect tracking systems.
- Working knowledge of website QA, web banner testing, BrowserStack-based browser/device compatibility testing, responsive testing, accessibility basics, and content validation.
- Excellent communication, stakeholder management, analytical thinking, attention to detail, and problem-solving skills.

Preferred Qualifications:

- Prior experience supporting global pharma brands, multi-market rollouts, modular content, or omnichannel campaign delivery.
- Familiarity with email rendering tools, accessibility validation tools, test management tools, and automation frameworks.
- ISTQB or equivalent QA certification is desirable.
- Experience working in Agile delivery models and distributed delivery teams.

📌 QA Lead (Veeva IVA, RTE and Pharma Digital QA) (Bengaluru)
🏢 Publicis Production
📍 Bengaluru