Role & responsibilities a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

- Lead end-to-end IT service delivery and governance for manufacturing plant operations.

- Ensure seamless delivery of End User Services (EUS) and plant IT support in line with business objectives.

- Manage and oversee IT infrastructure, networking, cybersecurity, and enterprise systems support.

- Act as the primary IT interface for plant leadership, business stakeholders, QA, QC, and Production teams.

- Drive service excellence through established ITIL-based service management practices.

- Monitor, manage, and improve ServiceNow ticketing processes, incident management, problem management, and service request fulfillment.

- Ensure compliance with pharmaceutical regulatory standards including GxP, GMP, and internal quality requirements.

- Coordinate with global and regional IT teams to implement standards, policies, and technology initiatives.

- Lead vendor management activities and ensure SLA adherence for all IT services.

- Support audits, validation activities, risk assessments, and compliance reviews.

- Drive continuous improvement initiatives to optimize IT operations, service quality, and user experience.

- Ensure business continuity, disaster recovery readiness, and cybersecurity compliance across plant IT systems.

Preferred candidate profile a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }





- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

- 10+ years of experience in IT Service Delivery, Plant IT Operations, or Manufacturing IT environments.

- Strong experience supporting pharmaceutical manufacturing operations.

- Deep understanding of GxP, GMP, and regulated environments.

- Proven experience managing End User Services (EUS) governance and support operations.

- Robust knowledge of ServiceNow ticket management and IT service management processes.

- Experience in managing IT infrastructure, networking, cybersecurity, and enterprise applications.

- Exposure to ITIL-based service delivery frameworks and governance models.

- Excellent stakeholder management, communication, and leadership skills.

- Ability to manage multiple priorities in a fast-paced manufacturing environment.

Preferred Qualifications

- ITIL Foundation/Intermediate Certification.

- Experience supporting Manufacturing Execution Systems (MES), Laboratory Systems, and Plant Automation environments.

- Exposure to audit management and computer system validation (CSV).

- Experience working with global support teams and managed service providers.

Key Competencies

- IT Service Delivery Leadership

- Plant IT Operations Management

- Pharmaceutical IT Systems

- GxP Compliance

- Stakeholder Management

- ServiceNow Administration & Governance

- Infrastructure & Cybersecurity Management

- Incident & Problem Management

- Vendor Management

- Continuous Improvement

📌 Plant IT Service Delivery Lead (Ahmedabad)
🏢 Proventech
📍 Ahmedabad