Key Responsibilities as Pharmacist cum Front Desk Executive:

Pharmacy Responsibilities

- Receive materials and verify quantity, rate, amount, expiry and other details against the purchase order/invoice.

- Process and maintain purchase invoices and pharmacy records accurately.

- Store medicines, drugs and disposables as per manufacturer and regulatory requirements.

- Maintain adequate stock levels of medicines, disposables, toiletries and other pharmacy items.

- Arrange medicines category-wise and alphabetically for easy identification.

- Follow FEFO (First Expiry, First Out) and monitor near-expiry medicines.

- Prepare monthly reports on non-moving/slow-moving items and daily reports on non-available items.

- Raise indents for timely replenishment of medicines and consumables.

- Maintain accurate stock records and ensure proper inventory management.

- Return non-moving, damaged, broken or expired medicines to the store after obtaining approval.

- Maintain all required pharmacy registers and records.

- Comply with applicable Drug Control Department rules, regulations and pharmacy SOPs.

- Submit daily cash bills, statements and cash/credit-card settlement details to the Finance Department.

Front Desk & CRM Responsibilities

- Manage customer/patient enquiries through phone, email, WhatsApp, Google Business and other online channels.





- Handle appointment bookings, confirmations, rescheduling and related queries.

- Ensure timely and professional responses to customer enquiries and complaints.

- Maintain positive relationships with existing patients/customers and support retention initiatives.

- Track and respond to real-time queries while adhering to stipulated TATs.

- Coordinate with front office, marketing, medical and other departments to ensure timely resolution of queries.

- Monitor customer feedback and identify areas for improvement.

- Maintain and update the CRM platform and ensure accurate customer interaction records.

- Analyse customer data and interaction patterns to support improved CRM processes.

- Prepare and submit weekly, bi-monthly and quarterly CRM reports.

- Support customer communication for recent services, announcements and relevant campaigns.

- Stay updated on CRM practices and contribute to improving customer experience and service quality.

General Responsibilities

- Maintain confidentiality and professionalism in all patient/customer interactions.

- Ensure accurate documentation and timely completion of assigned tasks.

- Perform any other duties assigned by the management from time to time.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Pharmacist cum Frontdesk executive (Whitefield)
🏢 ASPIRE FERTILITY CENTER, SARJAPUR ROAD
📍 Whitefield