Key Responsibilities

- Welcome and assist patients and their attendants with a professional and empathetic approach.

- Coordinate patient appointments, admissions, discharges, investigations, and follow-ups.

- Address patient queries, concerns, and complaints promptly and professionally.

- Coordinate with doctors, nursing staff, billing, diagnostics, pharmacy, and other departments.

- Explain hospital processes, services, and relevant procedures to patients and attendants.

- Monitor patient requirements and ensure timely resolution of service-related issues.

- Maintain accurate patient-related records and documentation.

- Follow hospital policies, SOPs, safety standards, and confidentiality requirements.

- Collect patient feedback and communicate recurring issues to management.

- Support patient satisfaction and service-quality initiatives.

- Assist in emergency situations by coordinating with the appropriate hospital teams.

- Maintain qualified communication and a patient-centric approach at all times.

Preferred candidate profile

📌 Patient Relation Officer (Bengaluru)
🏢 Gokula Education Foundation
📍 Bengaluru