Patient Care Executive – Receptionist & Telecalling

Skinheal Solutions Pvt. Ltd. | Pune

Job Type: Full-time

Location: Pune, Maharashtra

Department: Patient Care & Clinic Operations

Experience: 1–3 years preferred

Education: 12th Pass / Graduate

Salary: ₹12,000 – ₹20,000 per month, depending on experience and suitability

About Skinheal Solutions

Skinheal Solutions Pvt. Ltd. is an Ayurvedic Dermatology & Cosmetology healthcare organization focused on providing structured, patient-centric Ayurvedic care for skin and related health concerns.

We are looking for a Patient Care Executive – Receptionist & Telecalling to join our Pune clinic. This is a combined patient coordination, front-desk, appointment management, and telecalling role.

The ideal candidate should be confident, presentable, empathetic, and comfortable communicating with patients both in person and over the phone.

Role Overview The Patient Care Executive will be responsible for ensuring a smooth patient experience from the first interaction through appointment scheduling and follow-up.

The role combines

Front Desk + Patient Coordination + Telecalling + Appointment Conversion + Follow-up + CRM Management The candidate will work closely with doctors and the clinic team to ensure patients receive timely assistance and appropriate coordination.

Key Responsibilities1. Patient & Front Desk Management

- Welcome patients and visitors professionally and courteously.
- Manage patient registration, appointments, and follow-up schedules.
- Understand patient requirements and guide them to the appropriate clinic team member.
- Coordinate patient flow and ensure a smooth clinic experience.
- Handle incoming calls and provide approved information regarding consultations, appointments, clinic services, and procedures.
- Maintain patient forms, records, appointment details, and other required documentation.
- Coordinate with doctors, counsellors, nutritionists, pharmacy, and other clinic staff.
- Maintain a professional, organized, and patient-friendly reception area.




- Maintain confidentiality of patient information and clinic records.

1. Telecalling & Lead Follow-up

- Make outbound calls to leads generated through digital marketing and other sources.
- Understand the patient's basic requirement and communicate approved information about the consultation process.
- Follow up with prospective patients and convert genuine enquiries into confirmed appointments.
- Contact patients who have missed, postponed, or not confirmed their appointments.
- Conduct timely follow-ups with existing patients as instructed.
- Maintain proper follow-up schedules and ensure no assigned lead is missed.
- Handle patient queries professionally and escalate clinical questions to the doctor or appropriate team member.
- Maintain accurate lead status, call remarks, follow-up dates, and appointment information in the CRM.

1. Patient Coordination & Clinic Support

- Coordinate between patients and the clinical team for appointments and follow-ups.
- Ensure patients receive the necessary information before their consultation.
- Support patient communication and appointment confirmation activities.
- Assist in clinic campaigns, patient awareness programmes, medical camps, and other activities when required.
- Follow Skinheal Solutions' SOPs, communication standards, and patient-care processes.
- Perform other reasonable responsibilities assigned by the management.

Key Performance Areas The candidate will be expected to maintain:
- Timely and accurate lead follow-up.
- Appointment booking and confirmation.
- Professional patient handling.
- Accurate CRM and patient records.
- Effective communication and coordination.
- Good patient experience.
- Achievement of assigned telecalling and appointment-conversion targets.





Skills & QualificationsRequired
- Good verbal communication and interpersonal skills.
- Confident and polite telephone communication.
- Good Hindi and English communication skills.
- Marathi communication will be an advantage.
- Basic computer knowledge.
- Ability to maintain records and use CRM systems.
- Good follow-up and coordination skills.
- Professional appearance and positive attitude.
- Ability to multitask in a busy clinic environment.

Preferred Experience in any of the following will be an advantage:
- Clinic / Hospital / Healthcare
- Reception / Front Desk
- Telecalling
- Patient Relationship Management
- Customer Service
- Sales Coordination
- CRM-based calling and follow-up

Who We Are Looking For We are looking for someone who is:
- Patient-friendly and empathetic
- Confident and well-spoken
- Presentable and professional
- Responsible and punctual
- Good at follow-ups
- Comfortable with targets
- Able to handle both patients and telephone enquiries
- A good team player
- Willing to learn healthcare and clinic processes

Why Join Skinheal Solutions?
- Opportunity to work in a growing Ayurvedic healthcare organization.
- Professional and patient-focused work workplace.
- Training on clinic processes, patient coordination, and communication.
- Opportunity to develop skills in healthcare operations and patient relationship management.
- Performance-based growth opportunities.

Job Details Position: Patient Care Executive – Front Desk & Telecalling

Location: Pune, Maharashtra

Employment Type: Full-time

Experience: 1–3 years preferred

Education: 12th Pass / Graduate

Salary: ₹12,000 – ₹20,000 per month, based on experience and suitability

How to Apply

Interested candidates are invited to apply through Indeed with their updated resume.

Candidates with experience in clinic reception, healthcare telecalling, patient coordination, or customer relationship management are encouraged to apply.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Patient Care Executive – Receptionist & Telecalling (Shivajinagar)
🏢 Skin Heal Solution
📍 Shivajinagar