Role Overview Independently lead and oversee end‑to‑end price implementation and order management processes for a designated customer portfolio, ensuring consistently high accuracy, compliance, and operational excellence. Act as a subject matter expert within the OTC area, providing advanced guidance, mentoring, and support to junior and mid‑level team members.

Take full ownership of complex price updates in SAP, perform advanced order validation, and ensure comprehensive and audit‑ready documentation within the ServiceNow. A senior specialist proactively identifies systemic issues, drives root‑cause analysis, and leads cross‑functional collaboration to resolve discrepancies and enhance process stability.

The role includes initiating and leading process improvements, contributing to automation and standardization efforts, and partnering with stakeholders across functions to strengthen end‑to‑end OTC performance. A Senior OTC Analyst is expected to challenge existing processes, propose data‑driven solutions, and support strategic initiatives that elevate overall service quality and business impact.

Duties And Responsibilities

- Price Implementation & Order Processing
- Independently lead, coordinate, and supervise the full lifecycle of pricing and order handling processes, including:
- managing, validating, and optimizing contract handling downloaded from customers’ online portals (B2B and others), ensuring data accuracy and compliance
- performing advanced validation of customer orders, identifying exceptions, misalignments, and risks against approved pricing databases and commercial agreements
- coordinating and executing complex price updates and changes in SAP, working closely with Sales, Finance, and Pricing teams
- reviewing, creating, and modifying documents in SAP and Platform PaaS, ensuring high-quality data, traceability, and audit readiness
- ensuring strict adherence to Versigent procedures, governance requirements, and operational standards, including interpreting guidelines and recommending improvements
- independently prepare, analyze, and maintain regular and ad‑hoc reports by consolidating data from SAP, Platform PaaS, and customer portals; identify trends and discrepancies, present insights to stakeholders, and support decision‑making with clear, data‑driven summaries.
- independently preparing, analyzing, and maintaining regular and ad hoc reporting, consolidating data from SAP, Platform PaaS, and customer portals ( identifying trends, gaps, and process deviations,



delivering insights and recommendations to operational and managerial stakeholders, supporting strategic decision making with clear, data-driven conclusions)
- Ensure accuracy, provide expert guidance, and prevent operational risks
- Strengthen compliance, governance, and cross-functional collaboration
- Drive process enhancements & mentor others
- Operational Support & Client Portfolio Handling
- Lead and strategically manage the assigned client portfolio, ensuring operational excellence, service continuity, and proactive issue prevention.
- Drive timely and high‑quality execution of tasks, monitoring progress, maintaining transparent status reporting, and addressing risks before they impact operations.
- Identify, lead, and implement process improvements, including automation and workflow optimization, resolving complex operational issues with minimal oversight..
- Develop, standardize, and maintain SOPs, ensuring cross-functional alignment, compliance with governance standards, and consistent adoption across the team.
- Process Compliance & Governance
- Uphold and promote Versigent values, ethics, confidentiality standards, and governance principles, acting as a role model for operational integrity and compliance.
- Provide audit‑ready, accurate, and timely information to internal and external auditors, ensuring full transparency of processes and supporting effective audit outcomes.
- Proactively escalate high‑impact, cross‑functional, or out‑of‑scope issues, driving timely resolutions, mitigating operational risks, and advising leadership on preventive measures.
- Collaboration & Communication
- Collaborate effectively with Sales, Finance, Customer Service, IT, and other Versigent teams to resolve operational issues and ensure seamless process flow.
- Communicate clearly and proactively regarding status, blockers, and next steps, maintaining strong working relationships; escalate matters exceeding role responsibilities to the Team Leader in a timely manner.
- Participate in cross‑training activities to ensure adequate coverage during colleagues’ absences and support business continuity.
- Execute tasks and instructions assigned by the Team Leader, ensuring high‑quality delivery and adherence to operational standards.




- Continuous Improvement & Development
- Identify and lead process improvement initiatives, proactively sharing insights and recommendations with the Team Leader and driving the implementation of approved changes.
- Support and co‑lead operational and automation initiatives, identifying opportunities to streamline workflows and enhance efficiency across the OTC process.
- Actively develop advanced expertise across pricing and the full OTC flow, contributing to training sessions, knowledge exchange, and cross-functional capability building.
- Provide expert-level support to the team, sharing knowledge, mentoring colleagues, and onboarding new team members to ensure consistent process understanding and high performance.

Basic Requirements (R – Required, P – Preferred) Education & Experience

- Bachelor’s degree in Finance, Accounting, Economics, or related field (R)
- 3+ years of experience in OTC, AR, billing, or accounting within a multinational environment (R)
- Experience in Shared Service Center/GBS environment (R)
- Experience supporting audits, reconciliations, or financial reporting (R)

Technical Skills
- Strong understanding of accounting principles, AR processes, and end-to-end OTC cycle (R)
- Advanced proficiency in MS Excel (R)
- Hands-on experience with SAP or similar ERP systems (R)
- Advanced ability to work with customer portals, e‑invoicing tools, and government platforms (R)
- Strong analytical skills with the ability to interpret financial data and drive corrective actions (R)
- Knowledge of EDI/SBI flows and related controls (R)

Soft Skills
- Strong command of English in both written and spoken form (R)
- Excellent communication and negotiation skills (R)
- High accuracy, ownership mindset, and ability to work independently (R)
- Strong problem‑solving skills with ability to lead root cause analysis, implement improvements (R)
- Ability to manage deadlines, competing priorities, and operational pressures (R)
- Strong stakeholder management and cross-functional collaboration skills (R)
- Ability to mentor junior team members and support team capability development (R)

Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement Versigent is an equal employment chance employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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