Position: Offshore Delivery Partner /n Responsibilities: Offshore Delivery Management/Head | Global Service Delivery & Business Growth /n /n Summary: /n Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan. Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success. /n Domain: P&C; Insurance /Commercial Insurance/ General Insurance. /n Leaders must have managed P&C; insurance delivery for any or all area such as Underwriting, Claims, Finance, Actuarial etc. /n /n Client Service Delivery: /n /n

- Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.

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- Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.

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- Drive metrics-based performance management and proactive risk mitigation strategies.

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- Develop and execute growth strategies to enhance customer satisfaction and retention.

/n /n /n Business Development /n /n

- Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.

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- Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.

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- Structure deals and articulate value propositions addressing client pain points and strategic objectives.

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- Establish Centers of Excellence and build strategic alliances to unlock new revenue streams.

/n /n /n Customer Relationship Management: /n /n

- Build and maintain solid relationships with client stakeholders, including CXO-level executives.

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- Manage P&L; to achieve top-line and bottom-line growth targets.

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- Drive initiatives to improve customer satisfaction and manage escalations effectively.

/n /n /n Capability Development & Talent Management: /n /n

- Oversee resource planning and identify capability gaps to ensure delivery readiness.

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- Implement competency development programs and performance management frameworks.

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- Foster employee engagement and collaboration to build high-performing teams.

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- Develop and execute strategies for attrition control and talent retention.

/n /n /n Operational Excellence: /n /n

- Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.

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- Manage portfolio P&L;, profitability, and resource utilization to achieve financial objectives.

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- Continuously improve processes to drive cost optimization and operational agility.

/n /n /n Specialties: /n Global Delivery Management | Strategic Account Planning | AI & Digital Transformation | P&L; Management | Customer Success | Talent Development | Operational Agility /n

📌 Offshore Delivery Partner (P&C Insurance) (Bengaluru)
🏢 Spot Your Leaders u0026 Consulting
📍 Bengaluru