Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 24th August 2026 /n Date: 24th August'26 /n Time: 10:00 AM to 1:00 PM /n Venue: ETA 3, Sandhya Infocity - Navalur /n No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur /n Contact Person: Suryapriya /n Experience: 1 to 4 yrs /n Shift: US Shift (Night Shift) /n Skill: Customer Service Representative (CSR) (Voice Process) /n Job Summary: /n 1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account. /n 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare services. /n 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service. /n Key Responsibilities: /n /n

- Handle inbound and outbound customer calls in a professional and courteous manner.

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- Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.

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- Assist members, patients, providers, and healthcare facilities with account-related concerns.

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- Verify member information and accurately document customer interactions in the system.

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- Resolve customer issues efficiently while adhering to company policies and healthcare regulations.

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- Escalate complex concerns to the appropriate department when necessary.

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- Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy

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- Meet established quality, productivity, and customer satisfaction targets.

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- Stay updated on healthcare policies, procedures, and account-specific guidelines.

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- Provide accurate information and educate customers on available healthcare services and programs.

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- College Graduate / Undergraduate (BPO experience is required)

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- Excellent verbal and written communication skills.

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- Strong customer service and problem-solving abilities.

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- Basic computer proficiency and ability to navigate multiple systems.

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- Ability to work in a fast-paced environment.

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- Robust attention to detail and organizational skills.

/n /n Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual Interview /n HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form /n Looking for immediate joiners /n Mandatory Documents /n /n

- Updated Resume

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- EPFO Service History

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- Complete set of offer letters and relieving letters from all previous employer

/n /n Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents

📌 Mega-Walkin drive at HCLTech for Senior Customer Support Representative (CSR) (Voice Process), on 24
🏢 HCLTech
📍 Madurai