Role & responsibilities

- Hire, train, and manage a team providing technology-enabled services to US based mortgage companies.
- Oversee the activities of the team and optimize their performance daily.
- Act as escalation point for the Team Leader/Asst. Manager to overcome any obstacles to service delivery.
- Ensure that Data Security is maintained.
- Document standard operating procedures (SOPs) for the team and hold employees accountable for following SOPs.
- Track and document each employees time spent on each mortgage folder.
- Work closely with the ICE Data Services team to identify and correct Learnset anomalies.
- Prepare operational status reports and dashboards for ICE upper management in the US.
- Demonstrate solid follow-through and consistently keep commitments to customers and employee.
- Oversees large team or area of the business; manage client communication; performs complex work and develops business plans, processes and policies.
- Focus is on client delivery, process management, business planning.




- Manage one or more business planning areas, such as capacity planning, client onboarding, cost estimating and responding to new demands.
- Manage one or more core functional areas such as quality, productivity and utilization management.
- Co-ordinate and or manage inter department projects.
- Manage social and communication related initiatives.
- Participate in managing client delivery.

Preferred candidate profile Education & Experience

- Bachelors degree or academic equivalent

10 or more years of experience in the mortgage lending or financial services market
- 3 or more years of experience managing a small- or mid-sized BPO/kpo team.

Preferred to have skills.

- Broad understanding of cloud technologies
- Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows
- Ability to document standard procedures, and effectively train and motivate employees.
- Expert level knowledge.

📌 Manager- US Mortgage Operation (Hyderabad)
🏢 ICE Data Services
📍 Hyderabad