Location Delivery Head-AVP /n Responsibilities: /n /n

- 20+ years of experience in managing large-scale delivery centers, shared services, or BPO operations.

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- Proven expertise in service delivery management, site governance, SLA/KPI management, and customer satisfaction.

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- Strong people leadership experience with responsibility for large multi-functional teams.

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- Stakeholder management and executive relationship management across customer, operations, and support functions.

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- Experience in driving operational excellence, productivity improvement, and cost optimization initiatives.

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- Robust risk, compliance, and business continuity management experience.

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- Financial acumen including budget management, resource planning, and P&L; ownership.

/n /n Essential Hiring Skills: /n /n





- Experience in setting up and scaling Global Business Services (GBS) or Shared Service Centers.

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- Exposure to Finance & Accounting operations (RTR, PTP, OTC, Treasury).

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- Person should have an experience in managing the headcount of 500+

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- Experience managing multi-country or multi-location delivery operations.

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- Transformation leadership including process standardization and operating model redesign.

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- Exposure to automation, AI, RPA, analytics, and digital transformation initiatives.

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- Experience supporting large transitions, migrations, or M&A; integration programs.

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- Lean Six Sigma, PMP, ITIL, or similar certifications.

/n

📌 Location Delivery Head-AVP-Finance operations (Pune)
🏢 Wipro
📍 Pune