About the Role /n LeadSquared is looking for a customer-centric and commercially driven Senior Lead - Key Account Manager to manage and grow a portfolio of strategic Healthcare and HealthTech customers in the US market. /n In this role, you will own customer relationships end-to-end, driving renewals, expansion opportunities, and long-term customer success. You will work closely with cross-functional teams to ensure customers realize maximum value from LeadSquared's platform while identifying opportunities to grow revenue. /n This is an individual contributor role that requires robust account management, consultative selling, and executive stakeholder management skills. /n Key Responsibilities /n /n

- Own and manage a portfolio of strategic US Healthcare and HealthTech accounts.

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- Drive revenue growth through renewals, upsell, and cross-sell opportunities.

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- Build trusted relationships with CXO and senior business stakeholders.

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- Conduct Quarterly Business Reviews (QBRs) to showcase business value, adoption, and future growth opportunities.

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- Drive customer adoption, satisfaction, retention, and long-term account health.

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- Partner with Product, Customer Success, Implementation, and Support teams to deliver an exceptional customer experience.

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- Act as the voice of the customer by proactively managing risks, escalations, and business priorities.

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- Maintain accurate account plans,



revenue forecasts, and CRM hygiene.

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- Identify customer needs and recommend solutions that align with their business goals.

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- Consistently achieve revenue retention and account growth targets.

/n /n Who Should Apply /n /n

- 6–10 years of experience in Key Account Management, Customer Success, or Enterprise Account Management.

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- Experience managing strategic B2B customers, preferably within SaaS, Healthcare, or HealthTech.

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- Proven track record of driving renewals, account expansion, and customer retention.

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- Strong executive presence with the ability to influence CXO-level stakeholders.

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- Excellent communication, negotiation, and presentation skills.

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- Customer-first mindset with a consultative approach to solving business challenges.

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- Ability to work independently in a fast-paced, high-growth environment.

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- Experience working with CRM platforms (LeadSquared experience is an added advantage).

/n /n Preferred Skills /n /n /n

- Enterprise SaaS account management

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- Strategic relationship management

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- Revenue retention and expansion

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- Executive stakeholder management

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- Quarterly Business Reviews (QBRs)

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- Commercial negotiations

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- Forecasting and pipeline management

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- Customer Success

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- Cross-functional collaboration

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📌 Key Account Manager (Bengaluru)
🏢 LeadSquared
📍 Bengaluru