Shifts: US / UK / Middle East / Canada / APAC, based on business requirements

Role Overview

We are looking for a consultative, service-first Inside Sales Specialist who can build genuine relationships with potential new students and reconnect with customers who've already experienced and paid for MyYogaTeacher.

This is not a traditional cold-calling or script-based tele-sales role.

You will understand each person's goals, uncover what's holding them back from joining or continuing, and recommend the right solution based on their needs. You will own the customer journey from the first conversation through solution recommendation, objection handling, payment closure, and successful onboarding or restart.

This role is ideal for someone who enjoys understanding people, solving customer problems, and taking direct ownership of conversion and revenue outcomes.

Who You Are

We are looking for someone who combines heart (service), head (problem solving), and hunger (growth mindset).

Key Responsibilities

Connect & Build Trust

- Connect with potential new students as well as previously paying customers, and build genuine rapport before ever pitching
- Understand each person's goals, current situation, and what's holding them back from joining or continuing
- Diagnose the real barrier - timing, motivation, pricing, fit, or simply not knowing where to start
- Maintain a respectful, personalized, and solution-oriented experience throughout the conversation

Consultative Discovery & Solution Selling

- Ask effective questions to understand goals, wellness needs, lifestyle, expectations, and current priorities
- Listen actively and understand the real need before recommending a solution
- Connect the person's problem and goals to the most relevant MyYogaTeacher offering
- Avoid generic pitching and adapt the conversation based on each person's situation

Objection Handling & Sales Closure

- Handle concerns around price, time, commitment, results, scheduling, teacher preferences, previous experience, or readiness
- Understand the reason behind an objection rather than responding with a scripted rebuttal
- Build confidence in the recommended solution without using aggressive selling techniques
- Confidently ask for commitment once the person understands and accepts the solution
- Own the sales process through successful payment collection

Follow-Ups & WhatsApp Engagement

- Use personalized WhatsApp communication to build and continue conversations
- Move qualified conversations toward meaningful calls and closure
- Follow up with interested and undecided prospects within agreed timelines
- Maintain disciplined follow-up so that no qualified opportunity is left without a clear next action
- Balance high-volume outreach with personalized and thoughtful communication

CRM & Portfolio Ownership

- Manage an assigned portfolio of leads and accounts
- Review available history before meaningful conversations




- Maintain accurate CRM records after every meaningful interaction
- Document requirements, objections, call outcomes, follow-up dates, payment status, and next actions
- Track pending opportunities, conversions, revenue, and follow-ups consistently
- Take ownership of assigned accounts from first contact through payment and continuation

Revenue & Performance Ownership

- Own monthly conversion and revenue performance for the assigned portfolio
- Achieve assigned monthly revenue targets
- Convert qualified conversations into paid enrollments/reactivations
- Maintain a high volume of calls/interactions per day, depending on campaign design, contactability, and account quality
- Maintain conversation quality while operating in a high-volume sales environment
- Consistently improve performance through coaching, call reviews, and feedback

Customer Continuation & Internal Coordination

- Ensure customers clearly understand the next steps after payment
- Coordinate with relevant internal teams when additional support is required
- Help create a smooth transition into continued service
- Flag recurring concerns or experience gaps that could impact retention
- Take responsibility for the quality of the customer experience beyond simply collecting payment

Core Qualities

- Service mindset - You genuinely enjoy helping people succeed.
- Sales hunger - You are motivated by performance, incentives, and earning growth.
- Team player - You celebrate team wins and support peers.
- Ownership attitude - You take responsibility instead of waiting for direction.
- Positive energy - You bring solutions, not complaints.

Qualifications

Required

- 2+ years of relevant experience in consultative sales, solution selling, inside sales, relationship sales, retention, reactivation, subscription/membership sales, or customer success with revenue ownership
- Strong ability to understand customer problems before presenting a solution
- Excellent spoken English with clarity, confidence, and the ability to build rapport
- Strong active listening, discovery, and questioning skills
- Ability to handle objections without becoming aggressive or pushy
- Comfortable asking for commitment and closing payments
- Strong ownership of targets, conversion, revenue, follow-ups, and customer experience
- Ability to operate effectively in a high-volume sales setting
- Strong CRM discipline and follow-up management
- Strong written communication skills for WhatsApp-based engagement
- Comfortable working with international customers and different time-zone requirements.

Preferred

- Experience working with international customers




- Experience in subscription, membership, wellness, healthcare, education, fitness, SaaS, hospitality, or other relationship-led businesses
- Demonstrated ownership of measurable conversion, revenue, retention, or reactivation outcomes
- Bachelor's degree in any discipline
- Background in Sales, Business, Marketing, Communications, Hospitality, Psychology, Wellness, or related fields
- Additional international-market language capability

Additional Requirements

- Mid-senior individual contributor (not a people manager role)
- Comfortable working in rotational shifts
- Ability to communicate naturally with US/UK/Canada/APAC audiences
- Professional, dependable, and respectful team member
- Willingness to experiment, improve, and innovate

What We're Not Looking For

- Blind telecallers focused only on completing a daily call count
- Script readers who struggle to adapt conversations based on customer needs
- People who immediately pitch memberships without understanding the customer's situation
- Aggressive sellers who prioritize closure over solving the customer's problem
- WhatsApp-only follow-up without meaningful customer conversations
- Candidates uncomfortable with targets, revenue accountability, or payment closure
- People who require constant follow-up to maintain CRM hygiene or complete agreed actions

What Success Looks Like First 7 Days - Learn & Execute

- Understand MyYogaTeacher's services, customer journey, CRM, and sales process
- Learn the consultative selling and objection-handling approach
- Begin independently handling conversations
- Start identifying genuine opportunities

Next 21 Days - Convert & Improve

- Independently manage an assigned portfolio
- Conduct strong discovery-led conversations
- Demonstrate disciplined follow-up and CRM management
- Handle common objections and close qualified opportunities
- Achieve a minimum of 15 payment collections
- Show improving conversion and revenue performance

Next 30 Days - Own Revenue

- Independently own the complete sales cycle
- Consistently contribute to revenue
- Close approximately 30-40 conversions
- Identify and prioritize high-potential opportunities
- Handle more complex objections confidently
- Maintain strong CRM hygiene and customer experience
- Become a reliable and consistent revenue contributor

Benefits

- Competitive fixed salary plus strong performance-based incentives
- Medical insurance coverage, effective post successful probation
- Provident Fund (PF) and ESI benefits as per statutory guidelines
- Complimentary breakfast & lunch at the Indiranagar office
- Opportunities for career advancement into senior sales, team leadership & sales management roles
- A supportive and dynamic team environment where innovation and creativity are encouraged
- Global exposure - work daily with customers across the US, UK, Canada, Middle East & APAC
- Continuous coaching, call reviews & feedback to sharpen your craft.

📌 Inside Sales Specialist (Bengaluru)
🏢 MyYogaTeacher
📍 Bengaluru