WHO ARE WE? /n /n CONNECTING PEOPLE AND WORK /n /n TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year. /n /n ROLE /n /n This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution. /n /n ESSENTIAL DUTIES &

RESPONSIBILITIES /n /n • Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software /n • Identify and diagnose issues and problems /n • Categorize and record reported queries and provide solutions /n • Support problem identification /n • Advise users on appropriate course of action /n • Monitor issues from start to resolution /n • Escalate, if needed,



unresolved problems to a higher level of support /n • Provide essential online security advice and support /n • Managing one or more customer service /n • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services /n • Receives and handles requests for service, following agreed procedures /n • Promptly allocates calls as appropriate /n • Logs incidents and service requests and maintains relevant records /n • Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions /n • Identifies and classifies incident types and service interruptions /n • Records incidents cataloging them by symptom and resolution /n • During change, acts systematically to respond today by day operational needs and react to them, avoiding 5 service disruptions and maintaining coherence to (SLA) and information security requirements /n • Type at least 45 WPM /n • Proficient in basic troubleshooting /n • Good grasp of Current Operating System functionality /n • Proficient with Microsoft products /n /n SKILLS and QUALIFICATIONS: /n • Excellent Communication & Customer handling Skills /n • ITIL process knowledge /n • Well versed with Service Now ticketing tool /n • Willing to learn /n • Adhere to TB ITSD guidelines /n • Valuable hands-on Hardware Troubleshooting-Printers, phones, network, desktop setups, etc. /n • 1 Years of experience in the similar role

📌 Infrastructure & Hardware Specialist I (Gurugram)
🏢 TrueBlue India
📍 Gurugram