A hospital telecaller manages inbound and outbound patient communications, books appointments, and shares service details to support clinical and administrative workflows.Key Responsibilities

- Appointment Scheduling: Book, reschedule, or cancel patient consultations and follow-up visits with doctors.

- Lead & Inquiry Handling: Answer incoming phone calls and make outbound calls to prospective patients or leads.

- Patient Guidance: Explain hospital packages, treatment options, diagnostic tests, and operational timings clearly.

- Follow-ups: Call patients to remind them of missed appointments, upcoming checkups, or report collections.

- Data & CRM Management: Log call details, patient feedback, and scheduling statuses accurately into the hospital's database or software.

- Internal Coordination: Connect with duty medical officers,



reception desks, or specialized departments to resolve urgent patient queries.

Required Skills & Qualifications

- Education: Graduate or high school diploma in any field (healthcare or life sciences background is a plus).

- Communication: Transparent, polite, and active-listening skills in English and local languages (such as Kannada, Hindi, or Telugu).

- Technical Skills: Basic computer literacy, familiarity with MS Office, and experience with hospital CRM or telecalling software.

- Soft Skills: Patience, empathy, persuasion, and the ability to handle stressed or sensitive callers.

📌 Inbound Customer Support - Healthcare (Bengaluru)
🏢 Apollo Hospitals
📍 Bengaluru